1. Introduction
Book My Event (“we”, “us”, “our”) respects your privacy. This Privacy Policy describes how we collect, use, store and share personal information when you use our website and services, including www.bookmyevent.co.nz. We handle information in line with the Privacy Act 2020 (New Zealand) where it applies.
2. Information we collect
Depending on how you use the Service, we may collect:
- Identity & contact details — name, email address, phone number
- Account details — login credentials and profile preferences
- Booking details — events booked, ticket selections, order history
- Payment information — processed by our payment providers (we do not store full card numbers)
- Technical data — IP address, browser type, device information and usage analytics
- Messages — content you send via contact forms or support channels
3. How we use your information
We use personal information to:
- Provide and improve event discovery, booking and ticketing services
- Process orders, send confirmations and deliver digital tickets
- Respond to support requests and partnership enquiries
- Send important service updates; marketing only where you have opted in or as otherwise permitted
- Protect the platform against fraud, abuse and security threats
- Meet legal and regulatory obligations
4. Sharing your information
We may share information with:
- Event organisers — as needed to fulfil your booking and run the event
- Service providers — hosting, email, analytics and payment processors under appropriate agreements
- Authorities — when required by law or to protect rights and safety
We do not sell your personal information.
5. Cookies and similar technologies
We use cookies and similar tools to keep the site working, remember preferences and understand how the Service is used. You can control cookies through your browser settings. Disabling some cookies may affect site functionality.
6. Storage and security
We take reasonable technical and organisational steps to protect personal information against loss, misuse and unauthorised access. No method of transmission or storage is completely secure; please use strong passwords and keep account details private.
7. How long we keep information
We retain personal information only as long as needed for the purposes above, including booking records, legal requirements and dispute resolution — then we securely delete or anonymise it where practicable.
8. Your rights
Subject to the Privacy Act 2020, you may have the right to:
- Access personal information we hold about you
- Request correction of inaccurate information
- Ask questions about how your information is handled
- Opt out of marketing communications
To make a request, email support@bookmyevent.co.nz or use our Contact page.
9. Children
The Service is not directed at children under 16. If you believe we have collected information from a child without appropriate consent, please contact us so we can take action.
10. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date will change when we do. Please review this page periodically for the latest information.
11. Contact us
Book My Event — Auckland, New Zealand
Email: support@bookmyevent.co.nz
Phone: +64 9 123 4567